Frequently Asked Questions

Everything you need to know about shopping with JEANSTORE.

How do I know which size to choose?

We provide a detailed size guide on every product page. Since denim fits vary by brand and cut, we recommend measuring your favorite pair of jeans and comparing them to our size chart for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a shipping label and send your items back for a full refund or exchange.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your denim sooner.

Do you offer international shipping?

Yes, JEANSTORE ships worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days. Please note that customs duties may apply depending on your country.

How should I care for my raw denim?

To preserve the color and shape of raw denim, we recommend washing as infrequently as possible. When necessary, hand wash in cold water with a mild detergent and hang to air dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.